Claims can be submitted through any of the following options:

By Email

Send an email to with the following information:

  • Completed Claim Form.
  • Invoice or itemised bill.
  • Proof of payment.
  • Medical records and copies of prescriptions for tests or medication if applicable.

By Postal Mail

Worldwide Claims (except U.S. and Latin America)

Henner Group
Attn : Team 30 – 14, boulevard du Général Leclerc
CS 20058
92527 Neuilly-sur-Seine Cedex

U.S. and Latin American claims (only)

VIP Universal Medical Insurance Group
Attn: Claims Department
5301 Blue Lagoon Drive
Suite 500
Miami, FL 33126


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